Awards for Vale of Rheidol Railway

WorldHost

World Host is a programme that trains people in customer service skills, and then recognises those businesses that have great customer service.

Additional information on this classification scheme is available here.

TripAdvisor Certificate of Excellence

The Certificate of Excellence is awarded to qualifying accommodations, attractions and restaurants listed on TripAdvisor that maintain a high overall user rating and a high volume of recent and quality reviews.

Additional information on this classification scheme is available here.

Self-assessed Accessibility Information

Self-assessed Accessibility Information provides a list of available facilities and services, highlighted as being of key importance by disabled people.  Along with Access Statements, which provide a fuller written description of accessibility, it can help people with access needs make an informed choice as to whether accommodation, attractions, food & drink or shopping establishments meet their needs.

Self-Assessed Accessibility Details

Parking

  • The surface of the car park and pathway leading to entrance:
    • Yesis solid
  • YesDrop-off point for guests outside entrance
  • The route from the parking area to the entrance:
    • YesHas a ramp

Public Areas

  • Level access (no steps/thresholds) or access by ramp or lift:
    • YesFrom the entrance to reception / ticket area
    • YesTo a specially adapted public toilet suitable for wheelchair users
    • YesTo the gift shop
  • YesGood contrast between the floor and walls
  • YesContrast markings on clear surfaces such as glass doors
  • YesBaby changing facilities
  • YesVisitor information available in large print (14pt and over)
  • YesVisitor information available in audio format
  • YesHearing loop installed in public areas

General

  • YesHearing loop system
  • YesSeating available for visitors with limited mobility
  • YesClear signage
  • YesEffective lighting for visually impaired visitors
  • YesGood colour/tonal contrast for visually impaired visitors
  • YesRoutes/pathways suitable for wheelchair users or visitors with limited mobility
  • YesDisplays at suitable height for wheelchair users / children

Entrance

  • YesEntrance is well lit

Food

  • YesGood contrast between the floor and walls
  • YesMenus available in large print (14pt and over)
  • Restaurant / cafe provide meals for visitors with special dietary requirements:
    • YesSugar free (diabetic)
    • YesGluten free (coeliacs)
    • YesLactose free (dairy free)
    • YesNut free
    • YesOrganic
    • YesVegetarian
    • YesVegan
  • YesSeating suitable for wheelchair users, ie moveable and good height for person sitting in a wheelchair
  • YesChildren's menu

Notes

  • Trains The railway operates a fleet of historic railway carriages which were built for the line between 1923 and 1938. To access the carriages, there are two steps of 400mm between the platform and the carriage floor. Extra steps are available if required. The carriage doors are 580mm wide and internal gangways are 420mm and 520mm wide. We regret that these vintage carriages are not suitable for customers who need to remain in their wheelchairs.